Job Listings


Job Title: Field Service Engineer

Department: Service

Reports To: Field Service Manager


Job Summary:

The Field Service Engineer is a member of the service team that is responsible for providing onsite and over-the-phone assistance to customers experiencing difficulties with their nuclear medicine equipment. The Field Service Engineer works directly with their fellow Field Service Engineers, service team, parts team, and administration team to ensure excellent customer service response. In addition, this position is directly responsible for equipment maintenance, moves, installations, de-installations and other service-related activities within their assigned service territories and beyond, when need arises.

Essential Functions:
  1. Receives incoming service calls from service customers and internal service team, gathers system and problem information, and develops a plan of action for responding to the customer’s needs
  2. Coordinates with the internal service team to develop a schedule to meet customer’s service needs
  3. Ensures that the field service report/customer information is complete and up-to-date, including specifically, the dispatch number, customer name, customer address, type of equipment, utilized part descriptions and part numbers during the course of service and other information, as directed for every service call performed
  4. Logs technical support time provided to customers via phone on the company approved technical support form
  5. Accurately and completely enters field service report, preventative maintenance, travel expense, and weekly timecard information onto company approved forms and submits said documents to the internal service team by established deadlines
  6. Collaborates with the service, parts, and administration teams to ensure that all returned parts from service ventures are returned in a timely manner and with the appropriate documentation
  7. Maintains an accurate field service inventory with regards to parts being kept on-hand for general field service use
  8. Follows up with customers after completion of service to ensure their satisfaction
  9. Participates in training sessions, company meetings and production/refurbishment projects at the company headquarters, as needed
Additional Responsibilities:

As deemed necessary by management

Skills and Attributes:
  • Verbal and Written Communication Skills
  • Customer Relations
  • Microsoft Office proficiency
  • Team Oriented
  • Basic Math Aptitude
  • Effective Time Utilization
  • Attention to Detail
  • Integrity
  • Ability to Organize Activities
  • Professional Presence
  • Keystroke Accuracy
  • Mechanical Aptitude
  • Basic Logic/Troubleshooting Skills
  • Computer Literacy
  • Self-motivated
  • Confidentiality
Physical Requirements:

Must be able to lift a minimum of 40 pounds, requires ability to ambulate frequently, and requires occasional bending, stooping, and reaching above the head

Education/Training:

High School Diploma or equivalent

Technical Degree and/or training in the area of electronics helpful

Experience:

Prior customer service experience helpful

Medical and/or imaging equipment knowledge helpful

Certification/Licenses:

Currently not applicable