Service

SERVICE OPTIONS
Universal offers a variety of cost-effective maintenance options customized to fit each customer’s individual requirements.

  • Full Service Contract: Covers all labor, travel, and parts. Includes 2 PM’s per contract year in addition to unlimited technical and applications phone support
  • Preventative Maintenance (PM) Only Contract: Covers 2 PM’s per contract year. Additional time and material service’s provided at standard rate.
  • PM Plus Contract: Covers 2 PM’s per contract year. Includes a capped annual amount for additional time and material service’s provided at standard rate. Capped annual amount to be predetermined and based on equipment type.
  • Custom Camera Coverage Contract: Tailored contracts including labor hours, travel hours, and parts with coverage amounts to meet individual customer needs. Technical and applications phone support also available per customer needs.
  • Time and Material (T&M) Preferred: Provides labor hours, travel hours, and replacement parts at discounted rates.
  • Multi-System discounts available.
  • Camera Moves: Our experts will de-install, move, and reinstall your camera system.
  • Camera Detector Replacement: New replacement detectors include a 6 month parts warranty and a three year crystal warranty from the crystal manufacturer.
  • Camera Procurement: We buy pre-owned SPECT and SPECT/CT systems at fair market valuations.

Contact our Maintenance and Support team at info@uni-med.com for more information on our programs.

Systems Universal Services

Universal’s expert team of Field Service Engineers have undergone extensive OEM-certified training to be able to perform service on the following nuclear imaging systems:

Philips

  • BrightView
  • CardioMD
  • Precedence
  • Forte
  • SKYLight
  • Vertex
  • Genesys
  • Argus
  • Cirrus
  • ARC

Siemens

  • Symbia E
  • e.cam
  • c.cam
  • Orbiter

GE

  • Infinia
  • Infinia Hawkeye
  • Millennium
  • Ventri

DDD

  • QuantumCam
  • CorCam
  • SoloMobile

Mediso

  • CardioCam
  • CardioSPEC (D90, SR, SC)